SUPPORT


  • Get my keys!

    Download links expired? Lost your keys?
    Type your e-mail below, and hit send!
    • Each purchased license is personal and includes all future updates.
    • Please read the manual for instructions on how to use the plugin on your DAW.
    • You may also watch our tutorials below for a quick start.
    • Download the demo project for your DAW to see how Infected Mushroom uses each plugin!
    • If you still have any questions, suggestions, or you just want to say hi, contact us.

    General FAQ

    general

    Are your plug-ins compatible with Reason?

    Yes! Polyverse plugins are now compatible with Reason on versions 9.5 and later. Visit https://www.propellerheads.se for more info on VST support in Reason.

    Do you offer educational discounts to students and instructors?

    Yes! Contact us to request a discount code. All we need is a scan of your student ID or registered class schedule. If you are an educator, please send us a scan of your faculty ID.

    I didn’t get an email with a link to download the plugin after I completed my purchase.

    Please check your junk mail. If you don’t see an email from Polyverse, contact us.

    I purchased I Wish from a 3rd-party distributor, and they sent me a code. What happens now?

    Thank you for your purchase! Please visit http://polyversemusic.com/register to complete your order and redeem your download.

    I’m experiencing issues with Polyverse plugins and Logic Pro X 10.5.

    On May 12th, 2020, Apple released Logic Pro X 10.5. for macOS. Unfortunately, this new version currently conflicts with many 3rd-party plugins including Polyverse plugins.

    To avoid stability and performance issues affecting 3rd-party plugins, we highly recommend that you do not yet update to Logic Pro X 10.5 at this time.

    The following Polyverse plugins are affected by this issue:

    • Gatekeeper

    Our development team is currently working on a fix, and we will release updates to our products as soon as possible.

    Thank you for your patience and understanding while we work to resolve this issue.

    My beta has expired! What do I do?

    Please check your e-mail for a link to the most current version. If you cant find it, check your spam folder. If it’s not there, contact us. You can also request a download from our support page.

    On up to how many machines can I install my plug-in?

    Each purchase of a Polyverse plug-in includes a personal license that allows you to install the plugin on up to four computers that you own. For more information, please read our full license agreement which is presented to you upon checkout.

    What is your refund policy?

    If you are unhappy with your purchase after the installation and usage of one of our products, we will issue a full refund within 14 days of your purchase and email delivery.This excludes products obtained as Not For Resale or products purchased from a third party reseller. Any products purchased from a third party reseller should be returned to the retailer from which it was purchased (subject to that retailer’s return policy). Returns will not be accepted after 14 days from purchase. When contacting us for a refund, please include your registered email address, full name, and purchase receipt. Failure to include one or more of these can result in denial or delay of your refund. All refunds will be returned to the same form of payment used to purchase. Refunds will be returned to original form of payment within three business days from the time of acceptance. There is no surcharge for returning products. For more information on Polyverse’s End User License Agreements, please visit: https://polyversemusic.com/eula

    To request a refund, please contact us here.

    Wenn Sie nach der Installation und Verwendung eines unserer Produkte mit Ihrem Kauf nicht zufrieden sind, erhalten Sie innerhalb von 14 Tagen nach dem Kauf und der E-Mail-Lieferung eine vollständige Rückerstattung. Davon ausgenommen sind Produkte, die als Nicht zum Weiterverkauf bestimmt sind, oder Produkte, die von einem Drittanbieter gekauft wurden . Alle Produkte, die von einem Drittanbieter gekauft wurden, sollten an den Händler zurückgesandt werden, bei dem sie gekauft wurden (vorbehaltlich der Rückgabebedingungen dieses Einzelhändlers). Rücksendungen werden nach 14 Tagen ab Kauf nicht mehr akzeptiert. Wenn Sie uns für eine Rückerstattung kontaktieren, geben Sie bitte Ihre registrierte E-Mail-Adresse, den vollständigen Namen und den Kaufbeleg an. Wenn Sie eines oder mehrere davon nicht angeben, kann dies zu einer Ablehnung oder Verzögerung Ihrer Rückerstattung führen. Alle Rückerstattungen werden auf dieselbe Zahlungsweise zurückerstattet, die für den Kauf verwendet wurde. Rückerstattungen werden innerhalb von drei Werktagen ab dem Zeitpunkt der Annahme an die ursprüngliche Zahlungsweise zurückgesandt. Für die Rücksendung von Produkten wird kein Aufpreis berechnet. Weitere Informationen zu den Endbenutzer-Lizenzvereinbarungen von Polyverse finden Sie unter: https://polyversemusic.com/eula

    Um eine Rückerstattung zu beantragen, kontaktieren Sie uns bitte hier.

    弊社製品のインストールおよび使用後の購入に不満がある場合は、購入後14日以内に全額返金され、電子メールで配信されます。これには、非再販として取得した製品またはサードパーティの販売店から購入した製品は含まれません。 。サードパーティの再販業者から購入した製品は、それを購入した小売業者に返品する必要があります(その小売業者の返品ポリシーが適用されます)。購入後14日を過ぎると返品はお受けできません。返金をご希望の場合は、ご登録のメールアドレス、氏名、領収書をご記入ください。これらの1つまたは複数を含めない場合、払い戻しが拒否または遅延する可能性があります。払い戻しはすべて、購入時に使用したのと同じ支払い方法に戻されます。払い戻しは、受付後3営業日以内に元のお支払い方法に戻されます。製品の返品には追加料金はかかりません。ポリバースのエンドユーザーライセンス契約の詳細については、https://polyversemusic.com/eulaをご覧ください。

    払い戻しをリクエストするには、こちらからお問い合わせください。

    Where do I find updates for my plug-ins?

    On Manipulator, Gatekeeper, Wider and Comet – click the logo and you will find an update button.
    Otherwise you may visit our update page






  • download-512-000000
    I Wish Manual

    download-512-000000
    Demo Project: Infected Mushroom – The Surgeon

    Available for:

    • Avid Pro-Tools
    • Ableton Live
    • Apple Logic
    • FL Studio
    • Steinberg Cubase
    • Presonus Studio 1
    • Cockos Reaper
    • Zip with waves and midi to make a project on any other DAW.
    • AU, VST2 or AAX compatible host
    • Windows: 32/64 bit
    • MAC: 32/64 bit osx 10.6 and up

    iwish

    Do you have a demo version of I Wish?

    A demo version of I Wish is coming soon. In the meantime, please visit our YouTube page which has many videos that show how the plug-in works through several types of workflows and ideas: http://youtube.com/c/polyversemusic

    I don’t see a side chain input in Logic.
    1. Please make sure you are using I Wish inside an instrument slot and not an insert slot.
    2. Please enable advanced options:
      go to: Logic Pro X->Preferences->Advanced Tools
      and enable all options.
    I’m experiencing issues with I Wish on PT 12.6 running MacOS Sierra.

    We are aware of an issue preventing I Wish from working properly on MacOS Sierra and Pro Tools 12.6. We have a fix in beta form. Contact us to download it now, or you can wait for the next update that will be rolled out shortly.

    Is I Wish compatible with GarageBand?

    Due to the lack of side chain and MIDI routing in GarageBand, I Wish will not work with GarageBand.

    The plugin doesn’t affect the sound.

    I Wish needs both audio and MIDI to work. Make sure your midi is connected to the plug-in and that you are playing notes at the same time the audio is flowing through the plug-in.
    Please read the manual on how to connect the plug-in inside your DAW. Our video tutorial may be helpful to you, as well.

    QuickStart Videos

    ABLETON LIVE
    PRO TOOLS
    CUBASE
    REAPER
    FL STUDIO

    Tutorials

    FULL
    TUTORIAL
    RESYNTHESIS
    TUTORIAL




  • download-512-000000
    Manipulator Demo

    download-512-000000
    Manipulator Manual


    Compatibility:

    • AU, VST2 or AAX compatible host
    • Windows: 32/64 bit
    • MAC: 32/64 bit osx 10.6 and up
    • AU, VST2 or AAX compatible host
    • Windows: 32/64 bit
    • MAC: 32/64 bit osx 10.6 and up

    manipulator

    Do you have a demo version of Manipulator?

    Yes! A demo version of Manipulator is now available for download.

    How can I use Manipulator in live performance (zero latency)?

    To use Manipulator in a live setting, set your sound card’s ASIO or Core Audio latency to low. Some audio cards do not have low latency settings. In this case, ASIO4ALL may help.

    Is Manipulator compatible with GarageBand?

    Many of Manipulator’s features will work as an insert effect on GarageBand. However, due to the lack of side chain and MIDI routing in GarageBand, Manipulator’s MIDI features will not be accessible.

    Full Tutorial

    QuickStart Videos

    ABLETON LIVE

    CUBASE

    PRO TOOLS

    REAPER

    LOGIC




  • download-512-000000
    Gatekeeper Demo

    download-512-000000
    Gatekeeper Manual


    Compatibility:

    • AU, VST2 or AAX compatible host
    • Windows: 32/64 bit
    • MAC: 32/64 bit osx 10.7 and up

    • AU, VST2 or AAX compatible host
    • Windows: 32/64 bit
    • MAC: 32/64 bit osx 10.7 and up

    gatekeeper

    Do you have a demo version of Gatekeeper?

    Yes! A demo version of Gatekeeper is now available for download.

    I’m experiencing issues with Polyverse plugins and Logic Pro X 10.5.

    On May 12th, 2020, Apple released Logic Pro X 10.5. for macOS. Unfortunately, this new version currently conflicts with many 3rd-party plugins including Polyverse plugins.

    To avoid stability and performance issues affecting 3rd-party plugins, we highly recommend that you do not yet update to Logic Pro X 10.5 at this time.

    The following Polyverse plugins are affected by this issue:

    • Gatekeeper

    Our development team is currently working on a fix, and we will release updates to our products as soon as possible.

    Thank you for your patience and understanding while we work to resolve this issue.

    Is Gatekeeper compatible with GarageBand?

    Many of Gatekeeper’s features will work as an insert effect on GarageBand. However, due to the lack of side chain and MIDI routing in GarageBand, Gatekeeper’s MIDI features will not be accessible.

    Basic Tutorial

    Workflow Demo

    QuickStart Videos

    Gate keeper’s quickstart videos are coming soon. In the meantime you may watch the similar Manipulator tutorial on how to hook both midi and audio to Gatekeeper





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    Comet Demo

    download-512-000000
    Comet Manual


    Compatibility:

    • AU, VST2, VST3, or AAX compatible host
    • Windows: 32/64 bit
    • MAC: 64 bit osx 10.7 and up

    Comet is not available in 32 bit on mac

    • AU, VST2, VST3 or AAX compatible host
    • Windows: 32/64 bit
    • MAC: 64 bit osx 10.7 and up

    Comet is not available in 32 bit on mac

    Comet

    Do you have a demo version of Comet?

    Yes! A demo version of Comet is now available for download.

    How do I report a bug?

    Please fill out and submit this form:

    https://polyversemusic.com/report-a-bug/

     

    Full Tutorial

    QuickStart Video

     

    Demos